Confirmation Call Center Manager

Creating a fresh solution to bath remodeling, Luxury Bath offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

America’s number one growing acrylic bath company, Luxury Bath is looking to hire an experienced Confirmation Call Center Manager in our Seattle, Washington office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Key Responsibilities and Tasks

• Manage Inbound Phone Calls
• Filing as needed, job folders for new clients and order entry
• Assist in the maintenance of social media
• Assist in coordinating company events and functions
• Updating appointments disposition, confirmation calls and setting appointments
• Assist Management on projects as needed
• Social media research, planning, posting and tracking across all platforms
• Research and find events and shows within our assigned territory
• Negotiate contracts with the event vendors
• Book an annual calendar of events and shows
• Attend and staff local trade events and shows
• Set appointments for a Free In-Home Consultation at the Events and Shows

We have an excellent compensation package for this position that includes a salary and bonus opportunities. The Call Center Manager salary averages around $96k/year with the potential to make more with commission and bonuses.