Call Center Representative

Call Center Representative

With more than 25 years in business, Luxury Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free.

Luxury Bath / Mobility Remodelers is looking for a Super Star telemarketer for our Sterling Heights, MI market and surrounding areas to join our winning team. (Please DO NOT apply if you are not a Super Star). Join our team of professionals and earn a substantial income, work for one of the fastest growing company in the industry. Jump on the board NOW! Earn money while making a positive impact that help homeowners improve their homes. Morning & evening shifts available.

This is not a remote job.  We need people to work full time in our call center.

General Purpose:

Customer Service skills is a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Confirm, Reschedule, rehash, and cold call. Input lead information, update reports and answer phone calls from ads.

Main Job Tasks and Responsibilities:
• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners information including names and addresses phone numbers etc.
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowners’ information and important details of conversation
• Confirm appointments placed with canvassers or sales representative
• Issue appointments for reps to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction
• Update lead information and maintaining reports

Education and Experience:
• Knowledge of sales and marketing principles and strategies
• Relevant work experience in telemarketing, sales, marketing, or promotions
• Product knowledge --Training provided
• Proficiency in relevant computer applications

Key Competencies:
• Communication skills Information gathering & management
• Persuasiveness Adaptability
• Initiative Tenacious• Resilient Stress tolerance
• High energy level Self-Motivation
• Industry best training
• Ongoing Support
• Advancement Opportunities