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Production Manager

Luxury Bath Technologies is one of the fastest growing brands in the acrylic bath remodeling industry.  In 2016, we celebrated our 25th anniversary in business and we are looking for quality people to join our winning team.  Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling fixtures. Thereby, we enrich the lives of those we touch.

We are looking to hire a Production Manager at our Arlington Heights, Illinois location.  We have a very competitive compensation plan.

ATTIRE

  • Luxury Bath shirts provided
  • Always look presentable and approachable to the customers
  • Keep yourself as neat and clean as possible. 

JOB RESPONSIBLITIES

  • Participate in Hiring & Training
  • Review time sheets
  • Review job duties
  • Manage the installation team
  • Ensure they meet their accountabilities
  • Maintain 100% customer satisfaction
  • 100% Positive feedback from customers on installers
  • Contact customers 1 week after install for satisfaction review
  • Visit jobs sites to enforce policy and job satisfaction
  • Request customer for referrals, or remind them of program
  • Planning/Schedule all installations
  • Review contracts with Sale team prior to ordering
  • Order all products
  • Complete permits if required
  • Manage relationships with vendors
  • Manage incoming products and warehouse
  • Upcoming installs:
  • Prepare customer folder
  • Prepare/gather product together for installers
  • Maintain customer folders and production in LeadPerfection
  • Assist Installers issues during installation
  • Collect Installers Time sheets, Receipts for payroll
  • Collect from installers completion certificates and money collected
  • Maintain calendar and update with installs scheduled. (Google)
  • Maintain calendar for installers requested off days
  • Coordinate all warranty and service calls
  • Review your job cost to determine recommendations for improvement
  • Complete analysis on root cause of service calls
  • Review information with Owners and what next steps are
  • Take appropriate action to resolve

MEETINGS

  • Hold weekly meetings with installers
  • Create a positive environment
  • Review customer feedback
  • Discuss last week’s installs to review issues or concerns
  • Review issues with the appropriate team for improvement
  • Manage/communicate changes that need to be made with installers
  • Review scheduled installs and service calls for the week
  • Attend all monthly company-wide meetings
  • Review with Owners customer feedback
  • Review with Owners all issues with personnel
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