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Production Manager

America's fastest growing bath remodeling company is seeking a professional Production Manager in our Green Bay, Wisconsin market.  We have a very competitive compensation plan that includes: Salary, 401K, and Health/Dental. 

JOB RESPONSIBLITIES

  • Participate in Hiring & Training
  • Review time sheets
  • Review job duties
  • Manage the installation team
  • Ensure they meet their accountabilities
  • Maintain 100% customer satisfaction
  • 100% Positive feedback from customers on installers
  • Contact customers 1 week after install for satisfaction review
  • Visit jobs sites to enforce policy and job satisfaction
  • Request customer for referrals, or remind them of program
  • Planning/Schedule all installations
  • Review contracts with Sale team prior to ordering
  • Order all products
  • Complete permits if required
  • Manage relationships with vendors
  • Manage incoming products and warehouse

Upcoming installs:

  • Prepare customer folder
  • Prepare/gather product together for installers
  • Maintain customer folders and production in CRM system
  • Assist Installers issues during installation
  • Collect Installers Time sheets, Receipts for payroll
  • Collect from installers completion certificates and money collected
  • Maintain calendar and update with installs scheduled.
  • Maintain calendar for installers requested off days
  • Coordinate all warranty and service calls
  • Review your job cost to determine recommendations for improvement
  • Complete analysis on root cause of service calls
  • Review information with Owners and what next steps are
  • Take appropriate action to resolve

MEETINGS

  • Hold weekly meetings with installers
  • Create a positive environment
  • Review customer feedback
  • Discuss last week’s installs to review issues or concerns
  • Review issues with the appropriate team for improvement
  • Manage/communicate changes that need to be made with installers
  • Review scheduled installs and service calls for the week
  • Attend all monthly company-wide meetings
  • Review with Owners customer feedback
  • Review with Owners all issues with personnel
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